The Results Assistant is an AI coaching assistant on your results page. It explains the feedback and score for one segment result and suggests areas to work on.
⚠️ Learners Only: The Results Assistant is only available to learners. Facilitators will not see the Chat With AI option.
⚠️ AI-powered and supplemental: The Results Assistant is an AI tool. Responses are AI-generated and may not always be complete or accurate. Use it alongside your facilitator's feedback, your coursework, and your own preparation, not in place of them. The AI Results Assistant cannot change your official grade.
How to Access the Results Assistant
Go to the results for the experience you completed.
Find the segment you want to review and click View Feedback.
Click Chat With AI.
The AI Results Assistant opens in a chat panel. Click a quick-action button (Explain my grade, Improvement areas, or Rubric alignment), pick a Try asking: suggestion, or type your own question.
Each segment result has its own conversation. To pick up where you left off, open View Feedback on the same result and click Chat With AI. Your earlier messages load automatically.
The Results Assistant can:
Explain your score and competency level for this result
Point out areas for improvement based on your facilitator's feedback
Discuss how your performance lines up with the rubric and program competencies, when that information is available for the result
Suggest concrete next steps for your next attempt
Answer follow-up questions within the same conversation
The Results Assistant can't:
Change or override your official grade
Look at your other results or any other learner's results
Search the web or use outside documents
Make up rubric or competency criteria. If that information isn't available for a result, it tells you so.
Replace your facilitator's feedback, your coursework, or your own preparation
FAQs
I don't see Chat With AI. Where is it?
The Results Assistant is available to learners only. Make sure you're signed in with your learner account, open View Feedback on a segment result, and look for Chat With AI. If you're a learner and still don't see it, contact us at [email protected].
The first reply is taking a long time. Is something wrong?
No. The first time you open the Results Assistant, it can take a few extra seconds to respond. Later replies are usually faster.
What does "Not fully grounded" mean?
This amber label appears on some replies. It means part of the reply may not be fully supported by your result data. Try rephrasing your question or asking again, and rely on your facilitator's feedback for anything that seems off.
It says "I cannot answer this question because the required assessment result data is missing." What do I do?
The Results Assistant needs your feedback, score, and competency level to answer. Refresh the page and try again, or check back once your feedback is available. If the message keeps appearing, contact us.
It says "Assistant service is temporarily unavailable."
The Results Assistant is briefly unavailable. Wait a moment and try again.
It says "I could not reach the assistant service. Please try again in a moment."
Check your internet connection, then try again. If the message continues, refresh the page.
The send button isn't working.
The Results Assistant can't send a blank message. Type a question first. You also can't send a new message while the assistant is still responding.
My earlier conversation didn't load.
Conversations are saved separately for each segment result. Make sure you opened Chat With AI from the same segment you used before. If you're on the right segment and your messages still don't appear, refresh the page. If that doesn't help, contact us.
Can I ask about a different segment in the same chat?
No. Each conversation covers one result. To ask about another segment, open View Feedback on that segment and click Chat With AI there.
The Results Assistant said something that doesn't match my feedback.
Responses are AI-generated and can contain mistakes. Go with your facilitator's feedback. If a reply seems inaccurate or inappropriate, let us know at [email protected].
Can theResults Assistant change my grade?
No. Your official grade comes from the assessment process. For questions about your grade, reach out to your facilitator.
If you encounter any issues, reach out to us at s[email protected]. We're here to help!