Whenever you make a successful payment, you’ll automatically receive a receipt by email. If you ever request a refund, you’ll also get an emailed confirmation once it’s processed.

If you don’t see a receipt in your inbox, it’s a good idea to check your spam or promotions folder. Still can’t find it? No problem—just reach out to us at [email protected], and we’ll be happy to help.

Some learners purchase course access codes through their organization’s bookstore. If you bought a code this way and run into any issues, you’ll need to contact the bookstore directly. Genius Academy cannot refund or replace bookstore-purchased codes since those transactions are managed outside of our system.

For more information on bookstore access codes, see 📚 Redeeming a Bookstore Code.

We keep billing simple: there are no recurring subscriptions and no automatic payments. Once you’ve purchased a course subscription, that’s it—you’ll only be charged again if you choose to purchase an additional course.

If you don’t already have a course code, you won’t be able to buy a subscription directly. If you’re interested in bringing Genius Academy to your organization, you can explore options by visiting Book a Demo.

Facilitators never need to pay for platform access. If you’re a facilitator and see a payment prompt, please contact [email protected] right away so we can resolve it.

If you’re a facilitator with questions about how billing works for your organization, the best people to ask are your program administrator or your Genius Academy point of contact.

If you have questions or need support, reach out to us at
📩 [email protected] — we’re here to assist!