Our Immersive Practicum Lab experiences rely on your recorded voice responses to assess your performance. Your audio is essential — if we cannot hear or capture your voice, we won’t be able to evaluate your submission.
By following the steps below, you can ensure your microphone is working, your browser has the right permissions, and your audio is successfully recorded throughout the process.
Before You Record
🌐 Enable Browser Permissions
For the system to capture your audio (and video, if required), your browser must have permission to use your microphone and/or camera.
Check your browser settings:
Chrome: Settings → Privacy and Security → Site Settings → Permissions
Firefox: Settings → Privacy & Security → Permissions
Edge: Settings → Cookies and Site Permissions
Safari: Safari → Preferences → Websites → Camera/Microphone
If permissions are blocked, your recording cannot be captured.
🔒 Organization-Managed Devices
If you're using a work-issued or school-issued device, your IT department may have restrictions preventing microphone or camera access. If you think this might be happening, check with your IT team or device administrator to make sure your browser is allowed to use your mic.
🎤 Prepare Your Recording Environment
🔇 Choose a Quiet Space
Background noise — fans, conversations, traffic — can interfere with the system’s ability to hear and understand you. A quiet space helps ensure your performance is assessed accurately.
🎙️ Test Your Microphone
Before you begin recording, confirm your microphone is working.You should see the red audio line move when you speak.
If you don’t see movement:
Microphone may not be selected
Permissions may still be blocked
Your organization may restrict device access
The mic may not be functioning
Fix this before beginning your recording.
⚠️ If Your Microphone Can’t Be Detected
If you start recording and your microphone isn’t detected — or if it loses connection while recording — you’ll see an error message letting you know that we couldn’t access your mic.
If this happens:
Recheck your browser permissions
Make sure the correct microphone is selected
Confirm no other app is using your microphone
If you’re on a managed device, ensure your IT department hasn’t restricted access
Before You Submit
▶️ Review Your Recording
You have the option to review your recording before submitting it, and this is the best way to make sure your audio was captured properly. This is the most reliable way to ensure your submission can be assessed.
This step helps you confirm that:
Your voice was recorded
You can be clearly understood
There's no unexpected noise or muffling
Your mic didn’t cut out
Video is clear (if applicable)
If, after reviewing, you want or need to try again — for any reason — you can simply select “No” when asked whether you want to submit. Choosing “No” will restart the recording step and let you record a new response. You can do this as many times as you need until you feel confident that your audio was captured clearly and accurately.
After You Submit
🔁 Reviewing Your Results
If your results include this message:
Unfortunately, there is no response for me to assess. Please try again. Sincerely,
Genius Proctor.
…it means your audio was not captured. In these cases, the system did not receive any audio, so you’ll need to redo the experience and ensure your mic is active, permissions are granted, and the red audio line is moving when you speak.
If you run into any issues or need help troubleshooting, contact us at [email protected] — we’re here to help! 😊